![]() ![]() When your company’s NPS is high (or, at least, high er than the industry average), you know that you have a healthy relationship with customers who are likely to act as evangelists for the brand, fuel word of mouth, and generate a positive growth cycle. NPS can be used as a predictor of business growth. As a business metric, NPS helps companies of all sizes organize around a mission-critical goal-increase their score by earning more enthusiastic customers-that can be easily tracked and quantified over time. ![]()
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